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Privacy Policy

Last Update: August 1, 2014

We have created this policy because your privacy is important to us. This policy describes the types of information we may collect from you or that you may provide when you visit NetCritical.com (our “Site”) and our practices for collecting, using, maintaining, protecting and disclosing that information. This policy applies to information we collect on/through our Site or when you contact us. It does not apply to information collected by any third party, including through any application or content that may link to or be accessible from the Site. Third parties, such as our payment processor Eway, have their own privacy policies different from ours.

If you do not agree with this Privacy Policy or the Terms of Service http://www.netcritical.com.au/index.php/about-us/toslegal, you may not use our Site. By accessing or using this Site, you agree to this Privacy Policy and the Terms of Service. This Policy may change from time to time. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

We may collect several types of information from and about users of our Site, including the following:

By which you may be personally identified, such as your name, mailing address, business addresses, ABN details, e-mail address, telephone number.
Analytical Site usage information, such as the Site pages you view; other information about how you use our Site, email, other communications and applications; and how you interact with Site merchants, business partners, and service providers.
We collect this information:

Directly from you when you provide it to us.
From third parties, for example, our business partners.
Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies.

We use information that we collect about you or that you provide to us, including any personal information:

To provide the services you requested.
To notify you about changes to our Site or any products or services we offer or provide though it.
To allow you to participate in interactive features on our Site.
To send our newsletter but you can opt out by writing an email to info@netcritical.com.au
To send out important notifications (e.g. regarding service outages) via SMS.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
In any other way we may describe when you provide the information.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To contractors, service providers and other third parties we use to support our business.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Site’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information about our Site users is among the assets transferred.
We may disclose aggregated information about our users and information that does not identify any individual without restriction.
To fulfil the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
We may also disclose your personal information:

To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To enforce or apply our Terms of Service http://www.netcritical.com.au/index.php/about-us/toslegal.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Site, our customers or others.

We are committed to respecting the sensitive nature of children’s privacy online. We do not knowingly collect personally identifiable information from anyone under the age of 18 and our service is not directed to children. If we learn or have reason to suspect that a Site user is under the age of 18, we will promptly delete any personal information in that user’s account or use that information only to respond directly to that child (or a parent or legal guardian) to inform him or her that he or she cannot use our Site.

Personal information you provide to us is stored on a password protected server accessible only by administrator. We use Secure Socket Layer (SSL) technology to encrypt sensitive information. We adhere to generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Access to your information is password protected, accessible only by the administrator. However, we cannot guarantee the security of your personal information transmitted to our Site because any transmission of information over the Internet has its inherent risks. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site. You are responsible for keeping your password confidential. At no point will any credit card information be stored on our Site. All payments are processed through Eway payment gateway.

We post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is at the top of the page. You are responsible for periodically visiting our Site and this Privacy Policy to check for any changes.

Please send us an e-mail to info@netcritical.com.au to request access to, correct or delete any personal information that you have provided to us or to ask questions about this Privacy Policy. We reserve the right to refuse a request if we believe it would violate any law or cause the information to be incorrect.